Frost & Sullivan's 7th Annual Customer Contact 2011, West

Raising the Bar with Unbeatable Customer Engagements! Five tracks focus on the top concerns of customer contact executives: Track 1: Customer Contact Strategy for Maximum Enterprise Impact Track 2: Customer Engagement Track 3: Agent Engagement Track 4: Channel Engagement Track 5: Social/Mobile Customer Care Horizons We hope that you find this event app useful. If you are using the app and like a particular session, please let us know by clicking the Like button at the top of the detailed view for each session. When the event has concluded, please take a couple of minutes to tap the Feedback icon and tell us what you thought of the event app. Your feedback will help us to make it even more valuable to future event participants.