Guidebook EU-U.S. and Swiss-U.S. Privacy Shield Notice

Effective Date: October 17, 2018

Guidebook complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce and commits to subject to the Privacy Shield Principles regarding the collection, use and retention of personal data that Guidebook receives from the European Union (EU) member countries in reliance on the Privacy Shield. More information regarding the Privacy Shield program, including Guidebook’s certification, is located at Guidebook also continues to adhere to the Swiss-U.S. Privacy Shield Framework and its principles as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data received from Switzerland.

Types, Purpose and Disclosure of Personal Data Collected

Please review Guidebook’s Privacy Policy.

Choices and Means to Access, Limit Use and Limit Disclosure of Personal Data

EU and Swiss residents have the right to access personal data about them and to request the correction, amendment, removal and/or limitation of the use and disclosure of their personal data processed by Guidebook. Such requests should be sent by email to or by regular mail to:

Guidebook Inc.
Attn: Security Department
584 Castro St #2128
San Francisco, CA 94114\

Dispute Resolution and Arbitration

If you reside within the EU or Switzerland, any inquiries or complaints regarding Guidebook’s compliance with the Privacy Shield or Swiss-U.S. Privacy Shield programs should be sent to the Guidebook email and postal addresses set forth above. Guidebook will respond within 45 days.

If you do not receive timely acknowledgment of your complaint, or if you cannot resolve your complaint directly with Guidebook, you can contact JAMS, a dispute resolution provider which has locations in the United States, by visiting its web site at Guidebook has engaged JAMS as an independent dispute resolution provider to address unresolved Privacy Shield complaints.

You may also refer a complaint to your local data protection authority and we will work with them to resolve your concern.

Under certain conditions, individuals may be able to invoke binding arbitration before the Privacy Shield Panel jointly created by the U.S. Department of Commerce and the European Commission to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.

Federal Trade Commission Enforcement

Guidebook is subject to the investigatory and enforcement powers of the Federal Trade Commission with respect to its compliance with the EU-U.S. Privacy Shield Framework.

Disclosure Requests by Public Authorities

Guidebook may be required to disclose your personal data in response to a lawful request by public authorities, including to meet national security or law enforcement requests.

Onward Transfer Liability

If a third party processes personal data on behalf of Guidebook in a manner inconsistent with the Privacy Shield Principles, Guidebook could be liable unless Guidebook can prove that it is not responsible for the event giving rise to any damage.